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We love to talk! Customers are our top priority, whether you need design assistance or just have a quick question

By Phone

877.722.5284

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By Email

customerservice@theperfectcarpet.com

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FAQs

What is the Perfect Carpet?

The Perfect Carpet is a web store with an extensive online offering of carpeting ready to install. Choose from hundreds of materials. Order a FREE in-home measurement & have your carpeting professionally installed in your home. Remove the hassle of traditional showroom and big box shopping while enjoying significant savings from traditional carpet showroom pricing.

Are carpet colors accurate?

We’ve done our best to represent all material colors accurately online. Though our photographs are a close representation of our actual colors, the color calibration of computer monitors may vary. As such, we encourage customers to order samples (the first 5 are free), especially if color accuracy or matching is key to your decision.

How long does it take to receive my order?

We will ship most materials within 2-3 business days. The Perfect Carpet will coordinate transportation and delivery of your carpet order with the installation company. Please contact us for residential delivery.

What if I don’t like my carpet material?

Your carpet is covered by the manufacturer’s warranty. Certain manufacturers offer a 30 day satisfaction warranty. Please look for the following symbol, “30 day satisfaction warranty” for materials that have this warranty. For other materials, the manufacturer warranty will cover only manufacturing defects. We strongly encourage all of our customers to order samples and learn more about the specific warranties of the selected items.

Returns?

Cancelled orders are subject to a 25% restocking fee plus return shipping if the material can be returned per manufacturer’s return policy. Orders cannot be refunded after 30 days. Orders less than 25 linear feet cannot be returned. Carpet must be in original packaging and not damaged or modified from original shipped condition. Installed carpet is not returnable except as specified under the manufacturer’s warranty.

What if I don’t find a material I like?

We have hundreds of different materials to choose from so we think we have something you will like. If you do not find your perfect carpet, please email us (customerservice@theperfectcarpet.com) a detailed description and we will do our best to find the perfect material for you.

How does the installation estimate work?

The Perfect Carpet offers FREE in-home measurement services to facilitate your ordering process. The estimate costs $50 upfront and will be provided to you whether or not you purchase a carpet from The Perfect Carpet. The $50 estimate fee will be credited against your carpet purchase.

How does installation work?

The Perfect Carpet will assist you with installation bids from certified and verified installation companies. You will pay the installation company directly, saving the significant markup on installation services from traditional flooring showrooms. The Perfect Carpet will coordinate with the installation company to help make the installation process as seamless as possible.

How do I pay for my new carpeting?

We accept VISA, Master Card, American Express and PayPal for your convenience.

Why buy carpet online?

The Perfect Carpet offers carpeting direct at significant savings, without having to visit a showroom. We’re changing the carpet shopping paradigm by offering you a one stop online experience that’s affordable and hassle-free!

Is there any way to get my carpet right away?

Given the size and bulk of carpet rolls, all shipments will be by ground freight. Depending on your location, shipping will take between 3-5 business days from shipment date.

Do you offer a warranty?

Each carpet material is covered by a manufacturer warranty as specified under warranty and care section for each material.

What kind of pad should I use for my carpet?

Having the right padding is important. Different materials and installation specifications lend themselves to different types of pad. We have done the guesswork for you and offer padding choices to complement your carpeting. Each material will have a base pad and a premium pad option.

How do I get free samples?

It is easy to order samples of any material you like. Simply start shopping our site and browse through our materials. Click “mail me a sample” on any material you select and add it to your shopping basket. The first five samples are free and after that they are $2.50 each.

Do you offer Design Services?

Yes. We realize choosing the right material can be overwhelming for some people, so we offer free on-phone design consultations to answer all your questions. We’ll help you choose a material and ensure you get the best product that fits your personal style and needs.

Do you offer trade pricing?

Please apply to our trade program for details.